End-to-End Customer Service, Powered by Outplay

Deliver faster support and smoother onboarding experiences with Outplay’s customer service solutions. From real-time conversations to guided onboarding, we help your team create positive, lasting impressions from the very first touchpoint.

Customer Service

Outplay's Customer Service Solutions

Engage Customers Instantly with Live Chat

Capture high-intent visitors, answer questions instantly, and route qualified leads - all from your website chat widget. Outplay helps your team start meaningful conversations.

  • Website chat widget with custom triggers
  • Human or AI-powered chat responses
  • Track interactions and follow up from Outplay dashboard
Live Chat

Guided Onboarding for a Great First Experience

Support new users with a structured onboarding process designed to drive adoption. Outplay ensures customers have the tools and knowledge to succeed from day one.

  • Role-based onboarding journeys
  • Checklist-style UI with progress indicators
  • Support for integrations, email setup, and more
  • Track onboarding completion and flag drop-offs
Customer Onboarding

Why our customers ❤️ us

"Free, enterprise-level support.."

"You promised to help us, work with us, and not stop supporting us until we say we’re successful. This was a massive change from what we were used to with our previous sales engagement platform. This was huge."

Colby Davis
Colby Davis

VP of Sales & Marketing, Employer Advantage

“Brilliant tool, with amazing customer service”

Our SDRs cannot do without it, its an essential tool in our sales armory.

AS
Anupreet S

Sales Director, 6Sense

“One of the best engagement tools for sales automation.

The ability to set up custom triggers. i.e. contacts are automatically added to specific sequences once created in your CRM. We use Pipedrive as our CRM and the native integration means we can set as  many triggers up as we like so the automation is phenomenal.”

Ash Dhillon

Business Development Manager, Mytoor

"Great platform powering outbound sales"

We were looking for an outbound sales platform that integrated with Pipedrive. Outplay has exceeded our expectations. Our AEs and SDRs rave about the user experience. And the software has the features we need as we scale our sales team. Also, the customer support has been excellent.

Matt Estes

Chief Revenue Officer, Uscreen

FAQs

1.

What’s included in Outplay’s Customer Service solutions?

2.

How does live chat improve customer experience?

3.

What happens during customer onboarding?

4.

Can chat conversations be integrated with sales follow-ups?

5.

Do I need to install anything for these features?