Table of Contents
Table of Contents
- Sales Automation and Support on the Same Page? It’s Finally Possible
- Why Sales Automation and Support Need to Work Together
- How Outplay and Hippo Make Sales Automation and Support Seamless
- The Benefits of Aligning Sales and Support Teams
- Why You Should Consider Integrating Sales and Support Now
- Ready to See the Integration in Action?
- Conclusion
Creating a high-converting sales sequence is no longer just about sending emails on autopilot. In today’s outbound landscape, your sequence needs to be personalized, timely, multi-channel, and data-backed. Whether you're a startup founder or an SDR, this guide will help you build, optimize, and automate your sequence using a modern sales automation platform like Outplay.
What Is a Sales Sequence?
A sales sequence is a planned series of touchpoints including emails, LinkedIn messages, calls, and even SMS designed to engage prospects over a defined period. It ensures consistent follow-up, nurtures leads, and drives conversions. As defined by Revenue.io, a strong sales sequence is key to scaling outbound outreach without losing the personal touch.
This sequence could involve different channels, forming part of a multi-touch sales sequence that includes:
-A well-structured sales email sequence
-Scheduled sales call sequences
-Personalized LinkedIn sales sequences
-SMS follow-ups and in-app nudges
A good outbound sales sequence strategically combines these touchpoints to create momentum and guide a lead from interest to action.
Why Sales Sequences Matter in 2025
Buyers are bombarded with messages, and attention spans are shorter than ever. That’s why you need to approach outreach with a sales sequence strategy that blends persistence with personalization. Modern tools like Outplay allow sales teams to automate outreach while staying human, increasing engagement, replies, and booked meetings.
If you're curious how this works in real-world settings, check out this LinkedIn post showing how sales teams use Outplay to streamline outbound with multi-touch sales cadences.
Building Your Best Sales Sequence – Step by Step
-Define Your ICP and Segment
Your sequence won’t work unless you deeply understand your audience. Start by defining your Ideal Customer Profile (ICP): the industries, roles, company sizes, and pain points of your ideal buyers. Segment your leads accordingly so that messaging can be personalized. For example, your approach to a Head of Sales in SaaS will differ from that of a Marketing Manager in fintech.
Using a tool like Outplay, you can insert dynamic fields based on your lead data like company name, role, or recent activity to add personalization at scale.
-Set a Single Goal for the Sequence
Each sequence should have one clear, measurable objective. Whether it's booking a demo, downloading a resource, or simply sparking a conversation, clarity drives better outcomes. Avoid mixing objectives within a single flow. Keep it focused.
-Choose Channels and Cadence Wisely
A modern B2B sales sequence isn’t email-only. It’s a mix of emails, calls, LinkedIn messages, and sometimes SMS or WhatsApp. A typical outbound sales cadence might include 8 to 12 touchpoints over two weeks.
For example
Day 1: Email introducing your solution
Day 2: LinkedIn connection request
Day 4: Follow-up email with insight or stat
Day 5: Call attempt
Day 7: LinkedIn message referencing shared pain
Day 10: Final “breakup” email
Outplay lets you automate this flow entirely using its visual sales sequence builder, where you can drag, drop, and schedule multi-step campaigns without manual work.
-Write Emails That Spark Conversations
A high-converting cold outreach sequence starts with strong messaging. Each email should deliver new value, offer insight, and lead to a clear CTA. Avoid generic templates. Instead, speak directly to the prospect’s pain points or goals.
Here’s a quick example:
“Hi {{FirstName}}, noticed you’re expanding your sales team—usually a sign of outbound ramp-up. We helped [Peer Company] onboard reps 2x faster with structured sequences. Open to chatting?”
Want more inspiration? Check out this breakdown of real HubSpot sales sequence examples to see how pros structure outreach across touchpoints.
-Automate and Optimize
Once your sequence is live, the work doesn’t stop. You need to test different subject lines, body formats, CTA wording, and send times. Outplay’s analytics dashboard shows open rates, click rates, and reply rates so you can iterate quickly.You can also test variations like a cold email sequence for outbound sales versus a LinkedIn-first approach and track what converts better for different personas.Another excellent teardown of working email sequences comes from Cognism, where they share their strategies for creating sequences that generate replies and meetings.

Sales Sequence Template for SDRs
Here’s a battle-tested sequence that works across industries
Day 1 – Introductory email (pain + value)
Day 2 – LinkedIn connection
Day 4 – Social proof email
Day 5 – Call attempt
Day 7 – LinkedIn message (personal note)
Day 10 – Final “no pressure” email
Use this template as your foundation, then customize it based on lead behavior, job title, or campaign goals.
Mistakes to Avoid in Sales Sequences
Even experienced reps fall into these traps
-Too many touchpoints too fast Give prospects room to breathe
-Generic messaging:Personalization isn’t just about using a name, it means referencing role-specific pain or goals .
-No clear CTA : Every message should drive a specific action
-Not testing or iterating : Without A/B testing, you’re guessing—not optimizing
Final Thoughts: Build a Sales Sequence That Works
The best sales sequences aren’t built in a day but with the right structure, tools, and strategy, they can generate meaningful engagement. Whether you're refining your sales sequence steps, experimenting with a LinkedIn sales sequence, or creating personalized cadences, consistency and testing are key.If you're ready to stop guessing and start scaling, Outplay has everything you need to create, test, and automate high-performing sequences.
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