Centralize your customer support with Ticket Management
Track, prioritize, and solve customer support tickets in one place. Never lose an eye on important things.
Centralize your customer support with
All-in-One Ticketing System
Create Segments for Efficient Resolutions
- Customer groups
- Teams of customer support agents
- Departments of multiple teams
Real-time Escalations and Notifications
Notify your customers of every aspect of their raised tickets through emails.
- Ticket creation
- Comments added to tickets
- Resolution
- Closing
Provide Resolutions Across Channels
Use the omnichannel approach and provide resolution to your customers wherever they want:
- Chatbot
- Live Chat
- Phone Call
Why our customers ❤️ us
Seamless, Insightful, Supportive, Efficient tool
Hippo has helped me convert my data-driven insights from yelo and make automation with ease out of it as the sync between the two tools is seamless.
Apart from that I much appreciate the technical support I get from the Hippo team.
Taqi Naqvi
Founding Member Growth & Retention (Krave Mart)
Hippo made our operations faster, more reliable & scalable.
" Hippo has reduced our turnaround time from hours to minutes, as a result, we have seen order cancellations reduce by 37%.
The improvements provided for an increase in the number of orders indicating increased customer satisfaction and we now have the ability to form strong relationships with our customers because of simplified connections with the team. "
Ayush Gupta
Manager, Operations (Fatafat)
FAQs
1.
What is a ticket management system?
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How does a ticket management system benefit businesses?
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Can I integrate a ticket management system with other platforms?
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Is a ticket management system suitable for small businesses?
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